F A Q

Which payment methods do you accept ?

We currently accept Paypal as our preferred online payment method for small to medium purchases . Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order .

Are there discounts for larger orders ?

Yes , we offer bulk discounts on a case by case basis . Please contact us via Live Chat or e-mail expressgamesale@gamil.com to discuss a bulk discount .

How do you level my character?

We assign 2 or 3 expert players to your character to do the leveling; the person playing your character has a very good understanding of how your specific class is played. Your character is primarily leveled via what is commonly known as "grinding", where we play solo simply killing monsters over and over. However sometimes we do simple quests to obtain experience. We have extensive knowledge of your game's world and know the best areas & quests to level your character as fast as possible.

What do you do if someone sends a tell to my character?

Normally we will respond as if AFK when another player sends you a tell, however if a GM sends you a tell we will say hello to him or her. We can respond in any way you like though. If you have any specific answers you would like us to use, please just let us know and we will be sure to use them.

Do I keep the money & items gained while you play my character?

YES! We, unlike other power leveling services, do not keep your gold or items.

Why do your prices change so frequently ?

We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase . When supply is plentiful but there is little demand , prices will decrease . This is the reason for changing prices and also why currency prices may vary from server to server on one game .

After I pay, how quickly can you start my order?

Normally, we start working on your order within 20 minutes after receiving it. Sometimes our departments can get full and it may take longer for your order to start. You can be assured that once free workers are available, we will start on your order.

What security precautions are taken to protect my personal information ?

We take your privacy extremely seriously. We have systems in place to screen every order and protect who has the given orders information. Information given to us is never disclosed to any third parties and is only given to those in our company who need it to complete your order. Once your order is completed, please do change your password.

I have ordered on the wrong server or character name. What should I do?

Please send us an email from your Paypal email address that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.

How is my account protected from hackers/fraudsters ?

We are a reputable company with a long history of satisfied customers . However , successful companies such as ours are often targetted by hackers and phishers in order to steal your account , or payment information . We ask that you take certain precautions to protect yourself from fraud :
1) You can ensure you are dealing with EGS staff ingame by e-mailing us or otherwise contacting us with a security phrase . Our staff will repeat this to you ingame to verify you are dealing with EGS .
2) If you need to verify the validity of a EGS staff member , please contact our Live Chat and they will confirm their validity for you
2. Is it possible that my account is banned during the power leveling?
We have strict rules with power leveling studios and they will keep your account safe. Meantime, for your account safety, we suggest you not log onto your account or change the password during the power leveling. Game account theft is a very real problem, so we take the security of our customers' game accounts very seriously.